Dispatcher
Emergency services, this is the non-emergency line. How can I help you?
Caller
Hello, this is Guðrún Jónsdóttir from Vestmannaeyjar Hospital. We need to arrange transport for a patient being discharged.
Dispatcher
Okay, I can assist with that. Can you provide me with the patient's details?
Caller
Yes, the patient is Jón Einarsson, kennitala ******-****. He is being discharged after a total knee replacement.
Dispatcher
And what is the patient's current condition?
Caller
He is stable, ambulating with a walker. He just needs transport back to his home at Heimagata 3, apartment 1B.
Dispatcher
Does he require any special assistance?
Caller
Yes, he needs assistance with the three steps at his entrance. He is otherwise stable.
Dispatcher
Okay, we will arrange a transport vehicle with assistance for the steps. Is there a preferred time for the transfer?
Caller
Anytime within the next few hours is fine. He's ready for discharge now.
Dispatcher
Alright, I'll schedule a transport for you. You will receive a confirmation call shortly. Is there anything else?
Caller
No, that is all. Thank you for your help.