Dispatcher
Emergency services, what's your emergency?
Caller
This is Hildur Jónsdóttir from Heilsugæslustöðin Höfn. We need to arrange a routine transfer for a post-op patient.
Dispatcher
Okay, can you provide me with the patient's details and the reason for the transfer?
Caller
The patient is a 72-year-old male, post-operative day 3 following a total knee replacement. He needs to be transferred to Landspítali for rehabilitation.
Dispatcher
Is the patient stable?
Caller
Yes, he is stable. He is ambulatory with a walker, pain is well-controlled, and there are no signs of infection or complications.
Dispatcher
Does he have any medical history?
Caller
Yes, he has a history of hypertension and type 2 diabetes, both well managed. He is on regular medications.
Dispatcher
Okay, I will arrange a non-emergency transport for the transfer. When would you like the transfer to take place?
Caller
Sometime within the next 1-4 hours would be ideal. We will prepare all the necessary documentation.
Dispatcher
Understood. Please ensure the patient has all necessary medications for the journey. We will be in contact to confirm the transport details.
Caller
Thank you, we appreciate it.