Dispatcher
Emergency services, what's your emergency?
Caller
This is Guðrún from the nursing home in Höfn. We need a non-emergency transfer for a patient to the rehabilitation center in Egilsstaðir.
Dispatcher
Okay, can you provide the patient's name and date of birth?
Caller
It's Ólafur Einarsson, born on May 12th, 1941. Kennitala is ******-****.
Dispatcher
Okay, and what is his condition? Is he stable?
Caller
Yes, he is stable. He had a stroke three months ago and is now being transferred for further rehabilitation. He is in a wheelchair and needs assistance with transfers.
Dispatcher
Does he have any other medical conditions or medications?
Caller
He has controlled hypertension and type 2 diabetes. He takes aspirin, metformin, and lisinopril. No allergies.
Dispatcher
Alright. We will arrange a non-emergency transfer for him. Please ensure he is ready when the transport arrives. What is the address of the nursing home?
Caller
The address is Hafnarbraut 10, 780 Höfn. He will be ready. Thank you.
Dispatcher
You're welcome. We'll be in touch with an estimated time of arrival.