Dispatcher
Emergency services, what's your emergency?
Caller
Good morning, this is Hildur Jónsdóttir calling from Hlíðarvegur nursing home. We need to arrange a routine transfer for one of our residents.
Dispatcher
Okay, can you give me the patient's name and date of birth?
Caller
Yes, it's Einar Karlsson, born on 05/12/1935. His kennitala is ******-****.
Dispatcher
And what is the reason for the transfer?
Caller
He has a scheduled follow-up appointment with his cardiologist at Akureyri Hospital today.
Dispatcher
Okay, is he stable and ready for transport?
Caller
Yes, he's stable. He's in his wheelchair, ready to go. No acute issues.
Dispatcher
Does he have any medical conditions I should be aware of?
Caller
Yes, he has atrial fibrillation, hypertension, and mild dementia. He's on medication for those.
Dispatcher
Okay, we'll arrange a non-emergency transport for him. It should be there within 1-4 hours.
Caller
Perfect, thank you very much.
Dispatcher
You're welcome. We'll be in touch when the transport is on its way.